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Please see the website privacy policy and cookie policy for further information.
This Privacy Policy explains how Ford Money holds, uses and shares your personal information when you visit the Ford Money Website and/or associated App.
We care about your privacy. We collect personal information to meet your needs and improve our service.
Ford Money is a data controller. Contact us through the following methods:
EmailMonday to Friday | 8:00 am - 6.00 pm |
Saturday | 9:00 am - 5.00 pm |
Sunday | 10:00 am - 4.00 pm |
Freepost Address
Ford Money collects personal information from the Website and App;
We’ll use the personal information we collect from the Website and App to;
We may combine and analyse your personal information to;
Your personal information may be shared with: companies or other organisations that we have hired to provide services on our behalf such as web-hosting companies, mailing vendors, analytics providers, event hosting services, and information technology providers;
Ford Money will check your identity and residency with Credit Reference Agencies before processing your application. We may also perform fraud checks with Fraud Prevention Agencies. We also share certain personal data with third parties who help us to detect and prevent fraudulent transactions. The personal data we share with those third parties includes some of the personal data that you share with us (such as, your name, phone number and email address), and some of the personal data from your online interactions (such as the IP address of your device). That personal data is used to determine whether an event, such as login, could be fraudulent.
One of the third parties we use to help us detect and prevent fraudulent transactions is a company called LexisNexis Risk Solutions Group; they are responsible for their use of your personal data and will use it for the purposes set out in their Fair Processing Notice ThreatMetrix Processing Notice.
Visit the websites of these companies for more information on how they use your personal information;
Lexis Nexis: Lexis Nexis Privacy Policy
GB Group Plc: GB Group Privacy Policy
Experian: Experian Privacy and Data Policy
We handle your personal data in accordance with UK data protection laws and may transfer it within or outside the European Economic Area (EEA), including to the USA. We take our legal obligations seriously and ensure that appropriate safeguards are in place when transferring your personal information outside the EEA. If you would like more information on how Ford Money protects your personal data in such circumstances, please contact us at the address provided.
We use your personal information for different reasons:
You have rights under privacy laws. Here’s a summary:
You have the right to access your information and other details.
We’ll correct your information if it’s wrong or incomplete.
You can request to have your information deleted, also known as ‘the right to be forgotten‘ However, there are exceptions to this right.
In some cases, you can request to block or limit the use of your information. This means it can be stored but not used.
You can get a copy of your data in a format that’s easy to read and use in some situations.
You can object to certain types of data processing in some situations, such as when it’s based on an entity’s legitimate interests or used for direct marketing or research.
For more information on your rights or to make a request as set out above please call 0345 266 1231 or or send us a secure message or apply in writing to the address above.
If you have questions or complaints about how we process your data, write to us at the address above or email our data protection officer at: dpeurope@ford.com.
You can also complain to a data privacy regulator if you think we’re not following the law/regulations. In the UK, it’s the Information Commissioner.
Visit https://ico.org.uk/ for more information.
We won’t keep your information longer than necessary after you visit our website or app.
Our policy doesn’t cover other websites you visit through links on our website. Those sites may have different privacy policies and collect their own information from you which will be used by them in accordance with their privacy policies, which may differ from ours.
You can share information about Ford and its products/services using the “share this“, “like“, or “follow“ buttons on our website. But be aware that when you share personal information on social media, it may be collected and made public by the social network provider. The social network operators process personal data according to their own privacy policies. Always read the privacy policy of any website or social network you use to share information.
The links to other websites may change, but we try to keep them current. You can also find the privacy policy directly through the operator.
Facebook - https://www.facebook.com/about/privacy
LinkedIn - https://www.linkedin.com/legal/privacy-policy
Instagram - https://help.instagram.com/519522125107875
Twitter - https://twitter.com/en/privacy
YouTube - https://policies.google.com/privacy
We use Facebook Login and Social Plugin tools to get anonymized statistics and insights about our Facebook page, called “Page Insights.“ These insights help us understand what people do on our page. Cookies collect personal data, but they don’t identify you personally. We can’t associate you with your account. Facebook and Ford Money share responsibility for collecting and transferring your data to Facebook Ireland. We use this data to improve our Facebook page and services, which is a legitimate interest. The legal basis for this is Article 6(1)(f) of the GDPR (General Data Protection Regulation.)
Facebook is responsible for processing data under GDPR (General Data Protection Regulation) after we transmit it. We have a joint controller agreement with Facebook Ireland to comply with GDPR (General Data Protection Regulation) requirements;
https://www.facebook.com/legal/terms/page_controller_addendum
We use Google reCAPTCHA on some parts of our site to verify that a real person, not a bot, is using certain site functions.
Google collects device and application data to perform integrity checks. Google is separate from us and has its own privacy policy. You can review their privacy policy at https://policies.google.com/privacy and how Google uses data when you use our partners’ sites or apps at: https://policies.google.com/technologies/partner-sites.
We may change this statement and will let you know of any important changes. We’ll notify you on the website or app or contact you directly. If you don’t agree with the changes, please stop using the website and app and contact us by phone, email or letter – details in the ‘About us’ section above.
We'd rather not use it, but just so you know, here's what some of the worst offenders actually mean.
Gross interest is the annual rate of interest you'll earn from a savings account before tax is taken off.
Tax-free means you are exempt from UK Income Tax. Tax treatment is dependent on the personal circumstances of each customer and may be subject to change in the future.
This means that on variable rate products, we promise you’ll always receive the same rate as new customers on like-for-like products. And on our fixed rate products, you’ll receive the interest rate shown at the time you apply or if we increase our product rate before you make your initial deposit, you’ll receive the higher interest rate.
AER stands for Annual Equivalent Rate and shows what the interest rate would be if interest were paid and added to your account each year.
This is a charge or loss of interest applied if you make a withdrawal from a Fixed ISA product.
© 2025 Ford Money
This site is intended for UK residents 16 years and over unless otherwise stated. Ford Money is not responsible for the content of external websites. Ford Money is a trading style of FCE Bank plc. which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Firm Reference Number 204469. Registered in England and Wales under registration number 772784 with registered address at Arterial Road, Laindon, Essex, England, SS15 6EE. Please do not contact this address for customer servicing. For ways to get in touch please visit Contact Us. You can confirm our registration on the Financial Services Register or by contacting the FCA on 0800 111 6768.
